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The option to transfer to another agent is sweet.  Is there one thing like that once a chat has grown to be idle?Personalization is usually a essential A part of The shopper practical experience. Don’t shy from including individual touches to Stay chat. Even a thing so simple as addressing them by their first title may make a big difference.This

Agent: Shifting status will not result in an Lively chat to transfer or close - It really is nevertheless assigned to a similar agent. So in the example, that agent would need to vary his standing when he receives hectic - not when he by now will get the chat he can't manage.In reality, everyone marketing products and solutions or companies will wa